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This notice describes the privacy policy of the Indian Tea Company.

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

This Privacy Policy sets out when and why we collect personal information about the people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

This Privacy Policy may be changed from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who We Are

www.indianteacompany.com is a site operated by the Indian Tea Company. We are registered in the UK  and our office is at 44 Tempest Mead, North Weald, Epping Essex, CM16 6DY UK.

 

Our warehouse address for Returns is The Indian Tea Company, Whitehouse Business Park, White Ash Green, Halstead, Essex, CO9 1PB United Kingdom.

You can email us at info@indianteacompany.com

Your Information

We know that your information is important and value the trust that you place in us by using this website. We never sell customer information and would only transfer such information to an outside party should such a transfer be mandated by law or necessary to assist with fraud prevention.

Personally Identifiable Information we collect from you might include your name, address, email address, telephone number, and IP address. This will include information collected when registering an account on our website even if you do not make a purchase, as well as any participation by you in any surveys or competitions. We may collect this identifiable information from you through form(s) on this website that are completed by you.

Non-Personally Identifiable information we may collect might include what pages you visit on our website and how you interact with it, and at what time of day. We may use software to record your interactions with our website to help us understand how visitors use our site and how it can be improved. We may collect this non-identifiable information through web cookies.

If you make a purchase on our website, your card payment details are not held by us. Payments are processed by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card payments.

By providing us with this information, you expressly consent to our use of the personal information you have entered in accordance with this Privacy Policy.

How Do We Use the Information We Collect?

We may use the information to:

  • process an order that you have made on our website, or by phone
  • carry out our obligations arising from any contracts entered into by you and us
  • deal with entries into a competition
  • seek your views or comments on the services we provide
  • notify you of changes to our service e.g. server maintenance or seasonal open times
  • send you communications which you have requested and that may be of interest to you, which might include promotions of our goods and services;

Consent

We need your consent for some aspects of activities which are not covered by our legitimate interests (in particular, the collection of data via cookies, and the delivery of direct marketing to you through digital channels) and, depending on the situation, we’ll ask for this via an opt-in or soft-opt-in (which we explain further below). Please note that in certain of the jurisdictions in which we operate, we comply with additional local law requirements.

Soft opt-in consent is a specific type of consent which applies where you have previously engaged with us. For ‘Soft opt-in’ consent, we will take your consent as given unless or until you opt out.

For other types of e-marketing, we are required to obtain your consent.

How Long Do We Hold Your Data?

We are legally required to hold some types of information to fulfil statutory obligations and we will hold your personal information on our systems for as long as is necessary for the relevant activity, or so long as is set out in any relevant contract you hold with us or to comply with our legal obligations.

Our retention periods for personal information is reviewed on a regular basis.

Who Has Access to Your Information?

We will not sell, rent or give your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to third party service providers or other organisations for the express purpose of completing tasks (like processing your order via our warehouse) or providing a service to you (like sending you a mailing) on our behalf. Any such providers are given only the information that is necessary to provide that service, and any providers we use are required to keep your information both secure and for only as long as is required to process that task.

How Your Information Is Stored

Your information collected by us may be stored and processed in the UK, Europe or any other country for example, where you have asked us to deliver to an address outside these areas.

How We Protect Your Information

Our website uses SSL (Secure socket layer) technology across the entire website, which means we encrypt any information submitted or transmitted whilst on our website. This includes information submitted like your account registration or login credentials.

We take the protection of your data seriously, but we cannot ensure or warrant the security of any information you transmit to us, nor guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our standard physical, technical or procedural safeguards. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee its absolute security.

In the event of a data breach, we have a procedure in place to report any such breach within 72hrs to the relevant authorities in accordance with GDPR Article 33.
If you have any questions about safety or security of your information, please contact us using the details at the top of this Privacy Policy.

Accessing, Correcting or Deleting Your Information

We respect your privacy rights and provide you with reasonable access to the Personal Data you may have submitted to us as part of your ordering products or services from us. You may update or correct any Personal Information we hold about you in the My Account section of our website.

If you wish to access or amend any Personal Data we hold about you, please contact us using the details at the top of this Privacy Policy.

At your request, we will delete or block all personal information we hold for you. Please allow 28 days from receipt to process your request. We may retain information already held in backups, archives, prevention of fraud/crime or abuse, satisfaction of legal obligations, analytics or where we otherwise reasonably believe that we have a legitimate reason to do so.

At any time, you may object to the processing of your personal Data on legitimate grounds except if otherwise permitted by applicable law.

Right to Object
If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases).

Right to Withdraw Consent
Where we have obtained your consent to process your personal data for certain activities (for example, email marketing), you may withdraw your consent at any time.

Use of Cookies

Our website uses cookies.

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your device to allow our website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to know whether your visit is on a mobile, tablet or desktop computer. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Glossary

What is a cookie?
A cookie is a small text file that is stored on your computer when you visit some websites. A cookie is used to remember settings from your last visit to a website. For example, JING Tea uses cookies to determine whether your visit to our website is your first or a return visit.

What is GDPR?
GDPR is the acronym for General Data Protection Regulation, itself a shorthand for “Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016”. It is a European privacy legal framework directly applicable in all 28 EU countries and regulating personal data flows of individuals based in the European Union.

What is consent?
Consent refers to a person’s agreement to allow personal data to be provided for purposes including marketing.

What is Personally identifiable information?
Personally Identifiable Information (PII) is any information that can be used to identify, locate, or contact an individual, alone or when combined with other personal or identifying information. Examples of personal information include an individual’s: Name, Phone Number, Social Security Number, Email Address etc.

What is Non-Personally identifiable information?
Non-Personally Identifiable Information (Non-PII) is simply data that is anonymous. This data cannot be used to distinguish or trace an individual’s identity. Examples of non-PII data include: Web Browser, Device Type, Time Zone, Country.

Security

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.

We use Paypal & Braintree (wholly owned by PayPal) to collect and process transaction information. Please view Braintree/PayPal’s privacy policy here.

Conditions of Use

If you choose to visit indianteacompany.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms and Conditions(See our Terms and Conditions page). Terms & Conditions, including limitations on damages and application of the laws of England. If you have any concern about privacy at indianteacompany.com, please send a thorough description info@indianteacompany.com and we will try to resolve it.

Cookies and Our Site

Cookies are small files that are downloaded from our website to your computer or mobile device. When you come to access our site again the cookies are sent back to us so we can recognise you and remember your preferences.

To gain full access to our website and benefit from all of the personalised features, including placing an order, you will need to accept cookies from our site. Changes you make to your cookie settings could prevent certain parts of our site working.

Our cookies do not store data that can be used to personally identify you (your name, address or financial information). Our site uses cookies to collect information so we can offer you a tailored and personalised web experience.

Editing Your Cookies

Of course the way your browser interacts with cookies can be edited. Due the diversity of browsers on the market please consult the “help” menu of your browser to learn how.

Please note that our use of cookies ensure the basic functioning of our website. Any editing of your cookie preferences could prevent certain elements of our website functioning.

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